“SATISFACTION OF USERS WITH THE SERVICES OF ALLAMA IQBAL LIBRARY”

Abstract The main purpose of the study was to evaluate various services of Allama Iqbal Library in terms of awareness of library users regarding different services, expectations and perceptions on different services. Further to know about the usage of services of the library. These services were Circulation Service Awareness, CAS Awareness, Xerox Facility Awareness, Reading Room Service Awareness, Interlibrary Loan Service Awareness, OPAC Service Awareness, Internet Service Awareness, and EZ-Proxy Service Awareness. To achieve the objectives of the study survey method was opted to conduct the study. Moreover, the questionnaire was framed and used as a tool for data collection. The questionnaire was based on the set parameters related to the study. The study highlighted the various dimensions of the library (detailed account mentioned on below sections). The point where library patrons fail to avail the benefits from these resources is lack of knowledge and interest which deserves institutional support